Articles

 Anonymous FTP

  The following article is for cpanel users only (for accounts after March 2009) Anonymous...

 Apache handler to process .css and .js

AddHandler application/x-httpd-php5 .js

 Are your promotions available for renewals?

Our web hosting and domain offers are not available on renewals.We use promotions to reward...

 Backup Buddy Configuration

Solution from ITheme:If backup buddy times out, adjust the "Alternative Zip System" settings....

 Brute force attacks & cPHulk

What does QiQ do to protect my account from brute force attacks? cPHulk is a security feature...

 Can I change the domain name associated with a hosting account?

There are two options available when considering using a new domain name on your hosting account,...

 Can I point multiple domain names to my account?

There are two approaches to this: 1. A simple way to get your account to support more than one...

 Cloudflare

Clients wishing to use Cloudflare will need to change the domain nameservers to those operated by...

 Common php questions including php5

Can I override php.ini settings? Some variables in the php.ini file can be overwritten, you...

 DNS FAQ

Introduction to DNS The Domain Name System, or DNS, is the means by which computers connected to...

 Do you have any FAQs on PHP, cgi, mySQL and scripts?

Can I place a PHP script in any directory I choose? Yes, PHP scripts do not have to reside in a...

 Do you offer Secure Server solutions (SSL)?

FOR ACCOUNTS PRE MARCH 2009 ONLY: We offer a Secure Server option and also a free shared...

 Editing your DNS Hosts File

One of the most important parts of the migration process is testing. During this time, we ask the...

 FTP Lock (Accounts PRE March 2009 only)

This change will go live on the 15th February on QiQ Hosting accounts opened prior to March...

 FTP file size limit

The maximum file upload size is 150MB. If a file is greater than 150MB is attempted to be...

 Hosting terms and conditions

Please refer to http://www.myqiq.info/tandc/

 How Do I Connect To MySQL Via ASP?

You will need to use a DSNless connection which can be achieved by using code with the following...

 How Do I Do A 301 Redirect?

If you need to move a page or a whole website, a 301 redirect is always recommended. If you...

 How can I backup my website?

Backing up your website and databases literally takes a couple of clicks of the mouse and can...

 How can I display the QiQ referrer banner?

To display the QiQ banner on your site enter the following HTML code on your web page: ...

 How can I upload my MySQL database?

There are numerous ways to upload a MySQL database, we would strongly recommend trying methods 2...

 How do I access my hosting control panel?

Each QiQ hosting account has a Hosting Control Panel. The Hosting Control Panel enables you to...

 How do I clear my web browser's cache?

Each time you access a file through your web browser, the browser caches (stores) it. In this...

 How do I perform a Ping and Tracert?

FOR TRACERT 1. Open a command prompt or MS-DOS prompt window.1a. If you are not sure how to do...

 How do I publish my web pages using FrontPage?

PLEASE NOTE: ACCOUNTS PRE MARCH 2009 NO LONGER SUPPORT FRONT PAGE EXTENSIONS. Please see the...

 How do I report abuse?

If you have an objection to the content or use of a website, you should in the first instance...

 How do I set up Sub Domains?

Depending on your server/control panel, you will either find sub domains under the 'Account...

 How do I transfer files (FTP) using the WS-FTP client?

WS-FTP Setup WS-FTP is a program that is used to upload and download files to and from your...

 How do I upgrade / downgrade my hosting package?

1. Log in to your client portal by selecting "Client Portal" link from the main menu on either...

 How fast is QiQ support?

We aim to respond to urgent tickets (priority should be set to high within our support system)...

 How often do you back up the server?

Tape backups of the server are taken every day or weekly depending on your hosting package. These...

 I am unable to log in to Web Builder tool. (Accounts PRE March 2009 only)

This may be caused by the password that has been set up automatically for your account. If your...

 IP Address Ublocking

Introduction   If you enter a password incorrectly (email or control panel) a number of times a...

 Is Coppermine protected from the sql exploit?

Coppermine version 1.4.17 and earlier are vulnerable to a serious sql insertion exploit....

 Money Back Guarantee

Our money back guarantee is available to enable us to provide a refund in the event our service...

 Moving the location of a Wordpress Installation

The following article will guide you through the process of relocating a Wordpress installation...

 My Cron Job Is Still Running After Deletion - Why?

For pre March 2009 accounts only: After deleting a Cron job it can take a few hours before the...

 My Front Page Extensions no longer work (PRE-March 2009 accounts only)

In June 2006 the Microsoft FrontPage 2002 Server Extensions for UNIX were deemed to be...

 My Website Has Been Compromised/Hacked - What Can I Do?

Please note that all web masters, (clients), are responsible for the security/maintenance of...

 My Website Has Been Suspended Due to Malware - Why?

Malware is short for malicious software, and represents a serious security threat to the server...

 Password Changes and Resets

If you are unable to access FTP, Please read here.  To change or reset your hosting...

 QiQ Hosting Promotions

QiQ runs hosting promotions from time to time. Whilst promotions are available to both new and...

 SSH Activation

To enhance security we have implemented a new system to enable SSH access on a hosting account....

 SSH Commands

The following is a list of UNIX commands that you might find helpful when modifying your web...

 SSL and E-Mail

Unfortunately email is inherently insecure. By using SSL for Webmail, POP, IMAP, and SMTP (see...

 Upgrade/Downgrade a Hosting Account

To upgrade or downgrade a hosting account:1. Login to your billing account at www.qiq.support2....

 Web Disk (Platinum Hosting Account Feature)

For details on the Web Disk feature, please refer to cPanel Documentation at...

 What do my web statistics mean?

Main Headings Hits represent the total number of requests made to the server during the given...

 What is the PHP path?

The path to PHP are -> /usr/bin/php (PHP v4) /usr/bin/php5 (PHP v5) The path to the servers...

 What is the server path?

The path to your website is partially detremined by your domain name, but is in the following...

 What's my IP address?

Your IP address will be displayed if you visit http://www.qiq.host/ip

 When I try to reset my hosting password, my email address is not recognised (PRE March 2009 accounts only)

The following knowledgebase article is for accounts that are PRE March 2009 only. If you are...

 Which modules are installed on the web servers?

All standard Apache modules are installed on the web servers, including mod_rewrite. In...

 Why am I unable to log into cpanel, log into mail, or log into FTP?

For accounts after March 2009 (cpanel users) If you are unable to log into cpanel at...

 Why are some features missing from my control panel?

QiQ generally has three different packages levels, and not all features are available on all...

 Why aren't my AWStats or Webalizer stats pages updating?

The following article is for pre March 2009 accounts only. The stats are automatically updated...

 Why do I get a certificate warning when trying to access my control panel?

For people using our Orion Server (ns.config.net), when visiting your control panel address for...

 Why does my PHP script fail with 'Fatal error: Allowed memory size of xxxxxx bytes exhausted'

PHP has a built-in limit on the amount of memory it will allocate. If that limit is reached,...

 Why is my scheduled task (CRON job) not running?

If the scheduled task did not run check the following before contacting support. 1) The file...