QiQ generally has three different packages levels, and not all features are available on all packages. So, for example, if you read a reference to a feature in the support database and go to your control panel only to find the feature is not there, it is because you are on the basic Premium Package.
We would advise clients to review what is included in a package before purchasing. The differences are available on our website in .pdf form via the link at the bottom of this page and other pages:
Alternatively, you can download the .pdf of the package features by clicking HERE
PLEASE ALSO NOTE that when upgrades are announced, it may include a list of package scripts and features, and these may not be applicable to your package.