The following knowledgebase article is for accounts that are PRE March 2009 only.
If you are logging into your hosting control panel HERE and using the "Forgotten your password?" link on that page, your email address will not be recognised because as we store client's details securely and consequently your email address is non-retrievable from that link.
You can now also log in to your hosting via our client area by following this knowledgebase article HERE
If you are still struggling to log into the client area or access your hosting control panel please contact support and we will be happy to assist.