Money Back Guarantee

Our money back guarantee is available to enable us to provide a refund in the event our service does not meet your needs.

We take the reasonable assumption that anyone invoking the money back guarantee is not entirely satisfied with an element of our service.

As a result we will happily cancel a hosting account and provide a full refund. We will not however accept a re-order for hosting for the same domain until a period of 50 days has lapsed.


Please note that refunds are not available for Domain Names, only hosting packages are covered under the guarantee.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Which modules are installed on the web servers?

All standard Apache modules are installed on the web servers, including mod_rewrite. In...

Can I point multiple domain names to my account?

There are two approaches to this: 1. A simple way to get your account to support more than one...

Do you have any FAQs on PHP, cgi, mySQL and scripts?

Can I place a PHP script in any directory I choose? Yes, PHP scripts do not have to reside in a...

FTP file size limit

The maximum file upload size is 150MB. If a file is greater than 150MB is attempted to be...

Hosting terms and conditions

Please refer to