Our money back guarantee is available to enable us to provide a refund in the event our service does not meet your needs.
We take the reasonable assumption that anyone invoking the money back guarantee is not entirely satisfied with an element of our service.
As a result we will happily cancel a hosting account and provide a full refund. We will not however accept a re-order for hosting for the same domain until a period of 50 days has lapsed.
Please note that refunds are not available for Domain Names, only hosting packages are covered under the guarantee.