IP Address Ublocking

Introduction
 
If you enter a password incorrectly (email or control panel) a number of times a QiQ server *may* block your IP address. Your IP address is your computers numerical address on this internet. Your IP address can be viewed at http://www.qiq.host/ip
 
IP address blocking occurs to protect the content on the QiQ server. For example, a hacker attempting to guess your email account password would have their IP address blocked after a few incorrect guess attempts.
 
If your IP address is blocked by a QiQ server, your computer will be unable to view your hosting account other users will be able to still see your site. You can test to see if just your IP address has been blocked or if your website is down for everyone at http://www.downforeveryoneorjustme.com. If the site is just down for you, it may be your IP address is blocked. 
 
How to unban your IP address
 
From time to time a client may be unable to access email and/or view their website. This may be caused by a server being unavailable or their IP address being blocked. 
 
1. You can establish if a server is down by visiting http://qiqstatus.com
 
2. If the server is not down, it most likely means their IP address is blocked. you can view your IP address at www.qiq.host/ip

3. Login to the QiQ Billing system at http://www.qiq.support
 
4. Once logged in: Select My Services
 
 
5. Select the hosting account you are having difficulty in accessing by clicking the "Active" button.
 
 
 
6. On the next screen click the "IP Unban Center" link which shows to the left of the screen.
 
 
 
 
7. Once you are in the Unban Center, click the shield icon alongside the product you are unable to access.
 
 
 
8. On the next screen, the IP address of the computer you are currently using will be prefilled in the form. Clicking the Unban button will remove the IP address from the ban list. However, if you are banning the IP of a different computer, you will need to enter that IP address here. You can view your current IP address by visiting www.qiq.host/ip from the computer that is currently blocked. 
 
 
 
9. Finally, you will get a message displaying if the IP has been successfully removed on both the CSF (Firewall) or cPHulk blocking lists. 
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